Shopify Integration

How to start

To start integration you need to have an account in Provide Support Live Chat system. If you are an existing user, please log into your account Control Panel on Provide Support website and log into it with your credentials. If you have not had a chance to create an account yet, please register it here and start using your free 10-day fully functional trial.

How to add a chat button to Shopify website

Integration is quite simple and straightforward. The best option for the chat button is appearing in a fixed vertical position like on Provide Support website. To proceed with integration, please follow the below instruction:

1.In your Provide Support account Control Panel, please follow My Account / Account Settings / Images page and select a set of vertical images for your chat buttons. You can take a look at the available Live Chat buttons in our gallery.

2.Follow to My Account / Chat Button Codes page and choose there 'Fully Featured Chat Button Code with Uploadable Online / Offline Images' then check 'Generate a floating chat button code' and specify vertical and horizontal position for your chat button. On the example the chat button is set to appear approximately in the middle of the screen tied to the right side of it.

Chat Button Code for Fixed Position

3.Follow Themes / Template Editor in your Shopify admin

4.Copy the code you have generated and insert it to Layouts / Theme before closing </body> tag. This will make the chat button appear on all pages of your website.

Adding chat button to Shopify theme

5.Check how the chat button looks with 'Live preview' and save changes.

Example of Chat Button on Default Shopify Store

How to start helping customers

You have successfully added the chat button to your website and now you are ready to start assisting your customers via Live Chat. Please download the operator console for this purpose and log into it with your credentials. You will find them on My Account / Operators  and Departments page in your account Control Panel.

You can also continue customizing your Live Chat by applying different customization options in your account Control Panel.